:root{
  --primary:#176fe5;--primary-dark:#084b9a;--primary-deep:#073e80;--bg:#f2f6fb;--card:#fff;
  --text:#14233b;--muted:#6c7c94;--border:#e1e9f3;--danger:#e5484d;--warning:#e58a18;
  --success:#0bae83;--cyan:#13a8b2;--purple:#7357df;--shadow:0 7px 22px rgba(25,71,126,.07)
}
*{box-sizing:border-box}
html{min-width:320px;background:var(--bg)}
body{margin:0;font-family:"Microsoft YaHei","PingFang SC",system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.6}
a{color:var(--primary);text-decoration:none}a:hover{color:#0b5fd2;text-decoration:none}
svg{display:block}

/* Government-style administration shell */
.admin-page{background:#edf3f9}
.admin-topbar{height:96px;padding:0 30px 0 28px;display:grid;grid-template-columns:minmax(360px,1fr) minmax(320px,540px) minmax(180px,.55fr) auto;align-items:center;gap:26px;color:#fff;background:linear-gradient(112deg,#06488f 0%,#0b62bd 48%,#07529f 100%);position:sticky;top:0;z-index:50;box-shadow:0 3px 14px rgba(5,52,108,.22);overflow:hidden}
.admin-topbar:after{content:"";position:absolute;inset:0;pointer-events:none;background:radial-gradient(circle at 66% 8%,rgba(255,255,255,.18),transparent 22%),linear-gradient(135deg,transparent 57%,rgba(255,255,255,.035) 57% 59%,transparent 59% 63%,rgba(255,255,255,.025) 63% 65%,transparent 65%)}
.admin-topbar>*{position:relative;z-index:1}
.admin-brand{display:flex;align-items:center;gap:15px;color:#fff;min-width:0}.admin-brand:hover{color:#fff}
.admin-emblem{width:54px;height:54px;flex:0 0 54px;border:2px solid #ffd55a;border-radius:50%;display:grid;place-items:center;background:linear-gradient(145deg,#ee3d2f,#bc1718);box-shadow:inset 0 0 0 4px rgba(255,214,87,.2),0 3px 10px rgba(0,0,0,.15);font-size:26px;font-weight:900;color:#ffe376}
.admin-brand b{display:block;font-size:24px;letter-spacing:1px;white-space:nowrap}.admin-brand small{display:block;margin-top:2px;color:#d8eaff;font-size:13px;letter-spacing:1px;white-space:nowrap}
.admin-global-search{height:44px;border:1px solid rgba(255,255,255,.3);border-radius:10px;background:rgba(255,255,255,.12);display:flex;align-items:center;padding:0 14px;backdrop-filter:blur(8px)}
.admin-global-search svg{width:21px;height:21px;fill:none;stroke:#fff;stroke-width:2;margin-right:10px}.admin-global-search input{height:42px;padding:0;background:transparent;border:0;color:#fff;box-shadow:none}.admin-global-search input:focus{border:0;box-shadow:none}.admin-global-search input::placeholder{color:#d7e9ff}
.admin-headline{text-align:center;white-space:nowrap;font-family:serif;transform:rotate(-1deg);text-shadow:0 2px 6px rgba(0,0,0,.12)}.admin-headline b,.admin-headline span{display:block;font-size:21px;letter-spacing:4px}.admin-headline span{margin-top:-2px}
.admin-account{display:flex;align-items:center;gap:10px;white-space:nowrap}.admin-avatar{width:41px;height:41px;border-radius:50%;display:grid;place-items:center;background:#f5f9ff;color:#155fb5;font-size:18px;font-weight:800;border:2px solid rgba(255,255,255,.65)}.admin-account b{display:block}.admin-account small{display:block;color:#dcecff;font-size:11px;margin-top:1px}
.admin-shell{display:flex;align-items:stretch;min-height:calc(100vh - 96px)}
.admin-sidebar{width:210px;flex:0 0 210px;background:linear-gradient(180deg,#074b91 0%,#095cac 55%,#0a4f94 100%);color:#fff;display:flex;flex-direction:column;justify-content:space-between;position:sticky;top:96px;height:calc(100vh - 96px);overflow:auto;box-shadow:3px 0 16px rgba(10,61,119,.08);z-index:30}
.admin-sidebar nav{padding:17px 0}.admin-sidebar nav a{height:56px;padding:0 23px;color:#e5f1ff;display:flex;align-items:center;gap:14px;border-left:4px solid transparent;font-size:15px;transition:.18s ease;position:relative}.admin-sidebar nav a:hover{color:#fff;background:rgba(255,255,255,.08)}.admin-sidebar nav a.active{color:#fff;background:linear-gradient(90deg,#268af4,#2f9bff);border-left-color:#cce9ff;box-shadow:inset 0 0 0 1px rgba(255,255,255,.18),0 5px 15px rgba(0,41,99,.14)}
.admin-sidebar svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;flex:none}
.sidebar-bottom{padding:20px 21px 22px;background:linear-gradient(0deg,rgba(0,30,74,.26),transparent);text-align:center}.sidebar-bottom>div{padding:18px 0;border-top:1px solid rgba(255,255,255,.12)}.sidebar-bottom b,.sidebar-bottom span{display:block;letter-spacing:2px}.sidebar-bottom span{font-size:12px;color:#a9d3ff;margin-top:3px}.sidebar-bottom form{margin:0}.sidebar-logout{width:100%;padding:9px 12px;border:1px solid rgba(255,255,255,.18);background:rgba(0,0,0,.08);color:#dbeeff}.sidebar-logout:hover{background:rgba(255,255,255,.1)}.sidebar-logout svg{width:17px;height:17px;margin-right:7px}
.admin-content{flex:1;min-width:0;padding:18px;max-width:calc(100vw - 210px)}

/* Shared components */
.container{max-width:1280px;margin:28px auto;padding:0 24px;min-height:calc(100vh - 150px)}.public-container{max-width:820px}
.merchant-topbar,.public-header{min-height:68px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 30px;position:sticky;top:0;z-index:20;box-shadow:0 3px 16px rgba(37,73,118,.05)}
.merchant-topbar{color:#fff;background:linear-gradient(105deg,#0753a0,#1677d2);border:0}.merchant-topbar nav,.public-header nav{display:flex;align-items:center;gap:22px}.merchant-topbar nav a,.merchant-topbar .link-button{color:#fff}.merchant-topbar form{display:inline}.brand{font-size:19px;font-weight:800;color:inherit;display:flex;align-items:center;gap:10px}.mini-logo{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#176fe5;color:#fff;font-weight:900}.merchant-topbar .mini-logo{background:#fff;color:#145fae}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin:0 0 18px}.page-head h1,h1{font-size:25px;line-height:1.25;margin:0;letter-spacing:.2px}.page-head p,.subtitle{color:var(--muted);margin:5px 0 0}
.card{background:var(--card);border:1px solid var(--border);border-radius:10px;padding:20px;box-shadow:var(--shadow);margin-bottom:16px}.card h2{font-size:18px;margin:0 0 14px}.card h3{font-size:15px;margin:16px 0 8px}
.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}.full{grid-column:1/-1}
.field label{display:block;font-weight:650;margin-bottom:6px;color:#35445b}.required:after{content:" *";color:var(--danger)}
input,select,textarea{width:100%;border:1px solid #ccd8e7;border-radius:7px;background:#fff;padding:10px 12px;font:inherit;color:inherit;outline:none;transition:.18s}input:hover,select:hover,textarea:hover{border-color:#9db7d8}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(23,111,229,.11)}textarea{min-height:110px;resize:vertical}.hint{font-size:12px;color:var(--muted);margin-top:4px}.check{display:flex;gap:8px;align-items:flex-start}.check input{width:auto;margin-top:6px}
.actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:18px}.button,button{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:7px;background:linear-gradient(135deg,#2585f4,#1166d5);color:#fff;padding:10px 17px;font:inherit;font-weight:650;cursor:pointer;box-shadow:0 4px 10px rgba(23,111,229,.15);transition:.18s}.button:hover,button:hover{background:linear-gradient(135deg,#1677e5,#0754b5);color:#fff;transform:translateY(-1px)}.button.secondary,button.secondary{background:#edf3fb;color:#255280;box-shadow:none}.button.danger,button.danger{background:#db3f46}.button.small,button.small{padding:6px 10px;font-size:12px}.link-button{padding:0;background:none!important;font-weight:400;box-shadow:none}.link-button:hover{transform:none}
.alert{border-radius:8px;padding:12px 15px;margin:0 0 16px;border:1px solid}.alert.success{background:#e9f9f3;border-color:#96dec3;color:#087253}.alert.error{background:#fff1f1;border-color:#efb0b2;color:#a52a2f}
.metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:16px}.metric{background:#fff;border:1px solid var(--border);border-radius:9px;padding:16px;box-shadow:var(--shadow)}.metric b{display:block;font-size:26px;margin-top:6px}.metric span{color:var(--muted)}
.table-wrap{overflow-x:auto;border:1px solid var(--border);border-radius:8px}table{width:100%;border-collapse:collapse;background:#fff;white-space:nowrap}th,td{padding:11px 12px;border-bottom:1px solid #e9eff6;text-align:left;vertical-align:middle}th{background:#f0f5fb;color:#4a5c74;font-weight:700}tbody tr:hover td{background:#f8fbff}tr:last-child td{border-bottom:0}.wrap{white-space:normal;min-width:240px}.clean-table{border:0;border-radius:7px}.clean-table th{background:#edf3f9}.clean-table th,.clean-table td{padding:9px 11px}
.badge{display:inline-block;border-radius:999px;padding:3px 10px;background:#edf2f7;color:#52647a;font-size:12px;font-weight:650}.badge.status-wait{background:#fff0dc;color:#e27606}.badge.status-info{background:#e4f1ff;color:#0872db}.badge.status-cyan{background:#ddf8f5;color:#07917f}.badge.status-purple{background:#eeeaff;color:#6547d6}.badge.status-success{background:#dcf7ed;color:#04966e}.badge.status-warning{background:#fff0df;color:#cc6c06}.badge.status-muted{background:#edf0f4;color:#6e7785}.badge.danger{background:#fee4e2;color:#912018}.badge.warning{background:#fff0d5;color:#8a4b00}
.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:15px}.toolbar input,.toolbar select{width:auto;min-width:160px}.toolbar .grow{flex:1}.definition{display:grid;grid-template-columns:150px 1fr;gap:8px 18px}.definition dt{color:var(--muted)}.definition dd{margin:0}.timeline{border-left:2px solid #c8d9ed;margin-left:7px;padding-left:20px}.timeline-item{position:relative;margin:0 0 18px}.timeline-item:before{content:"";position:absolute;width:10px;height:10px;border-radius:50%;background:var(--primary);left:-26px;top:7px;box-shadow:0 0 0 4px #e5f1ff}.timeline-item time{color:var(--muted);font-size:12px}.qr-preview{display:flex;gap:24px;align-items:center}.qr-preview img{width:190px;height:190px;border:1px solid var(--border);padding:8px;background:#fff}.empty{text-align:center;color:var(--muted);padding:35px 15px}.empty-mini{color:var(--muted);padding:20px 0}.login-shell{max-width:420px;margin:8vh auto}.login-shell .card{padding:30px}.hero{text-align:center;padding:55px 20px}.hero h1{font-size:34px}.hero p{font-size:16px;color:var(--muted);max-width:560px;margin:12px auto 25px}.merchant-banner{background:linear-gradient(135deg,#eaf4ff,#f8fbff);border:1px solid #bdd8f5;border-radius:12px;padding:20px;margin-bottom:18px}.merchant-banner h1{font-size:23px}.merchant-meta{color:var(--muted);margin-top:8px}.unbound{text-align:center;padding:50px 20px}.success-mark{width:64px;height:64px;border-radius:50%;background:#daf3e5;color:var(--success);font-size:35px;line-height:64px;text-align:center;margin:0 auto 15px}.complaint-no{font-size:22px;font-weight:800;letter-spacing:.5px;background:#eff5fc;padding:12px;border-radius:8px;text-align:center}.image-list{display:flex;gap:10px;flex-wrap:wrap}.image-list a{display:block}.image-list img{width:110px;height:110px;object-fit:cover;border-radius:8px;border:1px solid var(--border)}footer{text-align:center;color:#8696aa;padding:20px}.danger-text{color:var(--danger)!important}.muted{color:var(--muted)}

/* Dashboard */
.dashboard-welcome{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:0 0 14px}.dashboard-welcome h1{font-size:22px}.dashboard-welcome p{margin:3px 0 0;color:var(--muted)}.dashboard-welcome .button span{font-size:18px;margin-left:8px}
.dashboard-layout{display:grid;grid-template-columns:minmax(0,1fr) 278px;gap:16px}.dashboard-main{min-width:0}.dashboard-side{min-width:0}
.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:14px}.stat-card{min-height:112px;background:#fff;border:1px solid var(--border);border-radius:9px;box-shadow:var(--shadow);padding:18px;display:flex;align-items:center;gap:16px;color:var(--text);transition:.2s}.stat-card:hover{color:var(--text);transform:translateY(-2px);box-shadow:0 10px 25px rgba(22,76,143,.12)}.stat-icon{width:58px;height:58px;flex:0 0 58px;border-radius:14px;display:grid;place-items:center}.stat-icon svg{width:31px;height:31px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.stat-card small{display:block;color:#55657c;font-size:14px}.stat-card b{display:block;font-size:28px;line-height:1.15;margin:2px 0;color:#10213c}.stat-card em{font-size:11px;color:#8a99ac;font-style:normal}.stat-blue .stat-icon{color:#1474e8;background:#e6f1ff}.stat-orange .stat-icon{color:#ff8c23;background:#fff0df}.stat-green .stat-icon{color:#08a987;background:#dcf7f1}.stat-purple .stat-icon{color:#7251e5;background:#eeeaff}
.analytics-grid{display:grid;grid-template-columns:1.18fr .82fr;gap:14px}.chart-card{min-width:0;padding:17px}.card-title{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:10px}.card-title h2{font-size:17px;margin:0}.card-title p{margin:1px 0 0;color:var(--muted);font-size:12px}.card-title>a{font-size:13px}.period-pill{background:#e8f2ff;color:#1473dc;padding:5px 12px;border-radius:6px;font-size:12px}
.line-chart{padding-top:4px}.line-chart svg{width:100%;height:auto;max-height:205px}.chart-grid-lines{fill:none;stroke:#dfe8f3;stroke-width:1}.trend-area{fill:url(#trendArea)}.trend-line{fill:none;stroke:#1677ee;stroke-width:3;stroke-linecap:round;stroke-linejoin:round}.trend-dot circle{fill:#1677ee;stroke:#fff;stroke-width:3}.chart-labels{display:grid;grid-template-columns:repeat(7,1fr);text-align:center;margin-top:-6px}.chart-labels span{min-width:0}.chart-labels b{display:block;color:#24507f;font-size:12px}.chart-labels small{display:block;color:#8190a3;font-size:10px}
.donut-wrap{display:flex;align-items:center;justify-content:center;gap:22px;min-height:210px}.donut-chart{position:relative;width:180px;height:180px;flex:0 0 180px}.donut-chart svg{width:100%;height:100%;transform:rotate(-90deg)}.donut-base,.donut-segment{fill:none;stroke-width:21}.donut-base{stroke:#edf2f8}.donut-segment{stroke-linecap:butt}.donut-segment.chart-blue{stroke:#1677ee}.donut-segment.chart-cyan{stroke:#46a1f4}.donut-segment.chart-green{stroke:#20b99a}.donut-segment.chart-orange{stroke:#f3a35c}.donut-segment.chart-purple{stroke:#836ee5}.donut-segment.chart-slate{stroke:#7182bd}.donut-chart>span{position:absolute;inset:0;display:grid;place-content:center;text-align:center}.donut-chart>span b{font-size:28px;line-height:1.1}.donut-chart>span small{color:var(--muted)}.chart-legend{flex:1;min-width:120px}.chart-legend>div{display:grid;grid-template-columns:9px 1fr auto;align-items:center;gap:9px;padding:5px 0}.chart-legend i{width:8px;height:8px;border-radius:50%}.chart-legend i.chart-blue{background:#1677ee}.chart-legend i.chart-cyan{background:#46a1f4}.chart-legend i.chart-green{background:#20b99a}.chart-legend i.chart-orange{background:#f3a35c}.chart-legend i.chart-purple{background:#836ee5}.chart-legend i.chart-slate{background:#7182bd}.chart-legend span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chart-legend b{font-weight:650;color:#465875}
.latest-card{padding:16px}.latest-card .card-title{margin-bottom:10px}.order-no{color:#2c5f96}.complaint-summary{max-width:220px;overflow:hidden;text-overflow:ellipsis}.table-action{font-weight:650}
.mission-card{height:226px;border-radius:9px;padding:32px 18px;text-align:center;background:linear-gradient(155deg,rgba(255,255,255,.76),rgba(223,239,255,.88)),radial-gradient(circle at 75% 15%,#97c8f8,transparent 42%);border:1px solid #bcdaf8;box-shadow:var(--shadow);margin-bottom:14px;position:relative;overflow:hidden}.mission-card:before,.mission-card:after{content:"";position:absolute;bottom:-40px;width:220px;height:100px;border-radius:50%;background:rgba(60,143,224,.13)}.mission-card:before{left:-75px}.mission-card:after{right:-85px;bottom:-55px}.mission-card span{color:#3471ad;letter-spacing:4px}.mission-card h2{font:700 23px/1.55 serif;letter-spacing:2px;color:#124d89;margin:5px 0}.mission-card i{display:block;width:42px;height:3px;background:#e5484d;margin:9px auto;border-radius:3px}.mission-card p{color:#5680aa;font-size:12px;letter-spacing:1px}
.quick-card{padding:16px}.quick-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.quick-grid a{height:74px;border-radius:8px;display:flex;align-items:center;justify-content:center;gap:8px;color:#263d59;font-weight:650;transition:.18s}.quick-grid a:hover{transform:translateY(-2px)}.quick-grid svg{width:25px;height:25px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.quick-blue{background:#e7f2ff}.quick-blue svg{color:#1677ee}.quick-orange{background:#fff0e3}.quick-orange svg{color:#f08a2c}.quick-green{background:#e2f7f2}.quick-green svg{color:#12a98a}.quick-purple{background:#f0ebff}.quick-purple svg{color:#7656dd}
.system-overview{padding:16px}.system-overview dl{margin:0}.system-overview dl div{display:flex;justify-content:space-between;padding:10px 2px;border-bottom:1px dashed #e0e8f2}.system-overview dl div:last-child{border:0}.system-overview dt{color:var(--muted)}.system-overview dd{margin:0;font-size:18px;font-weight:800}.service-card{min-height:84px;border-radius:9px;border:1px solid var(--border);background:#fff;display:grid;grid-template-columns:46px 1fr auto;align-items:center;gap:10px;padding:14px;box-shadow:var(--shadow)}.phone-icon{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#e6f2ff;color:#1677ee;font-size:23px}.service-card small{display:block;color:var(--muted);font-size:11px}.service-card b{display:block;color:#1677ee;font-size:23px;line-height:1.1}.service-card p{font-size:10px;color:#8a99aa;margin:0;text-align:right}

@media(max-width:1450px){.admin-topbar{grid-template-columns:minmax(340px,1fr) minmax(280px,440px) auto}.admin-headline{display:none}.dashboard-layout{grid-template-columns:minmax(0,1fr) 250px}.donut-wrap{gap:10px}.donut-chart{width:155px;height:155px;flex-basis:155px}}
@media(max-width:1180px){.admin-topbar{grid-template-columns:minmax(340px,1fr) minmax(260px,1fr) auto}.admin-brand small{display:none}.dashboard-layout{grid-template-columns:1fr}.dashboard-side{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px}.mission-card,.quick-card,.system-overview{margin-bottom:0}.service-card{display:none}.stat-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:850px){.admin-topbar{height:72px;padding:0 15px;grid-template-columns:1fr auto}.admin-brand b{font-size:18px}.admin-emblem{width:42px;height:42px;flex-basis:42px;font-size:20px}.admin-global-search{display:none}.admin-account small{display:none}.admin-shell{display:block;min-height:calc(100vh - 72px)}.admin-sidebar{width:100%;height:auto;position:sticky;top:72px;display:block;overflow-x:auto}.admin-sidebar nav{display:flex;padding:0;width:max-content}.admin-sidebar nav a{height:52px;padding:0 17px;border-left:0;border-bottom:3px solid transparent;gap:7px}.admin-sidebar nav a.active{border-bottom-color:#cce9ff}.admin-sidebar nav a svg{width:18px;height:18px}.sidebar-bottom{display:none}.admin-content{max-width:none;padding:13px}.dashboard-side{grid-template-columns:1fr 1fr}.system-overview{display:none}.analytics-grid{grid-template-columns:1fr}.merchant-topbar,.public-header{padding:0 15px;height:auto;min-height:58px;align-items:flex-start;flex-direction:column;justify-content:center}.merchant-topbar nav,.public-header nav{gap:13px;overflow-x:auto;width:100%;padding:5px 0 8px}.container{padding:0 13px;margin:18px auto}.grid,.grid-3,.grid-4,.metrics{grid-template-columns:1fr}.page-head{align-items:flex-start;flex-direction:column}.card{padding:17px}.definition{grid-template-columns:110px 1fr}.qr-preview{flex-direction:column;align-items:flex-start}.toolbar input,.toolbar select{width:100%}.toolbar .button,.toolbar button{width:100%}.hero{padding:35px 10px}.hero h1{font-size:28px}}
@media(max-width:600px){.admin-account>span:last-child{display:none}.admin-brand{gap:9px}.admin-brand b{font-size:16px}.dashboard-welcome{align-items:flex-start}.dashboard-welcome .button{display:none}.stat-grid{grid-template-columns:1fr 1fr;gap:9px}.stat-card{min-height:96px;padding:12px;gap:10px}.stat-icon{width:43px;height:43px;flex-basis:43px;border-radius:10px}.stat-icon svg{width:24px;height:24px}.stat-card b{font-size:23px}.stat-card em{display:none}.dashboard-side{grid-template-columns:1fr}.mission-card{height:190px}.quick-card{display:none}.donut-wrap{flex-direction:column}.chart-legend{width:100%}.chart-labels b{display:none}.complaint-summary{max-width:150px}}

/* Refined controls and consumer complaint experience */
:root{--control-border:#d5deeb;--control-hover:#aabbd0;--control-focus:#176fe5;--soft-blue:#f4f8fe}
button,.button,input,select,textarea{-webkit-tap-highlight-color:transparent}
button,.button{min-height:44px;border-radius:11px;padding:0 19px;gap:7px;letter-spacing:.1px;box-shadow:0 5px 14px rgba(23,111,229,.17)}
.button.secondary,button.secondary{border:1px solid #d9e5f3;background:#f5f8fc;color:#29557f}.button.secondary:hover,button.secondary:hover{background:#eaf2fb;color:#174a7a;border-color:#c5d8ee}
input,select,textarea{min-height:48px;border:1px solid var(--control-border);border-radius:11px;padding:11px 14px;background:#fbfcfe;color:#17263c;box-shadow:inset 0 1px 1px rgba(16,43,76,.02)}
input::placeholder,textarea::placeholder{color:#9aa8ba}input:hover,select:hover,textarea:hover{border-color:var(--control-hover);background:#fff}
input:focus,select:focus,textarea:focus{border-color:var(--control-focus);background:#fff;box-shadow:0 0 0 4px rgba(23,111,229,.1)}
textarea{min-height:132px;line-height:1.75}.field{min-width:0}.field label{margin-bottom:8px;color:#2c3b51;font-size:14px}.field+.field{margin-top:0}
select{appearance:none;-webkit-appearance:none;padding-right:40px;cursor:pointer}.select-wrap{position:relative}.select-wrap:after{content:"";position:absolute;right:16px;top:50%;width:8px;height:8px;border-right:2px solid #6f8198;border-bottom:2px solid #6f8198;transform:translateY(-70%) rotate(45deg);pointer-events:none}
input[type=file]{padding:8px;background:#fff}input[type=file]::file-selector-button{height:32px;border:0;border-radius:8px;background:#e8f2ff;color:#1769ce;font:inherit;font-weight:700;padding:0 13px;margin-right:10px;cursor:pointer}
input[type=checkbox],input[type=radio]{accent-color:var(--primary)}
.card{border-radius:16px;border-color:#e3eaf3;box-shadow:0 9px 28px rgba(25,65,112,.065)}
.login-shell{max-width:440px}.login-shell .card{padding:34px}.login-shell .field{margin-top:18px!important}.login-shell .actions button{height:50px;font-size:15px}
.toolbar{padding:3px}.toolbar input,.toolbar select{min-height:44px}.table-wrap{border-radius:12px}.table-wrap::-webkit-scrollbar{height:7px}.table-wrap::-webkit-scrollbar-thumb{background:#c9d5e4;border-radius:10px}
.centered{justify-content:center}

.public-page{background:linear-gradient(180deg,#edf6ff 0,#f6f9fd 300px,#f3f6fa 100%)}
.public-page .public-header{height:72px;background:rgba(255,255,255,.92);backdrop-filter:blur(14px);border-bottom:1px solid rgba(205,219,236,.8);box-shadow:0 4px 18px rgba(24,65,112,.055)}
.public-page .brand{color:#143252;font-size:20px}.public-page .mini-logo{background:linear-gradient(145deg,#2583ee,#0b58bc);box-shadow:0 4px 12px rgba(23,111,229,.24)}
.public-page .public-header nav a{height:36px;display:inline-flex;align-items:center;padding:0 12px;border-radius:9px;color:#45617f;font-weight:650}.public-page .public-header nav a:hover{background:#edf5ff;color:#1264ca}
.public-container{max-width:960px;margin-top:28px;margin-bottom:40px}
.complaint-page{width:100%}
.complaint-merchant{position:relative;display:grid;grid-template-columns:62px 1fr auto;gap:18px;align-items:center;padding:25px 28px;margin-bottom:18px;color:#fff;border-radius:18px;background:linear-gradient(118deg,#0754a8 0%,#1478dc 58%,#2391e7 100%);box-shadow:0 12px 30px rgba(8,76,151,.22);overflow:hidden}
.complaint-merchant:before,.complaint-merchant:after{content:"";position:absolute;border:1px solid rgba(255,255,255,.13);border-radius:50%;pointer-events:none}.complaint-merchant:before{width:260px;height:260px;right:-95px;top:-150px}.complaint-merchant:after{width:150px;height:150px;right:30px;bottom:-120px}
.merchant-shield{width:62px;height:62px;display:grid;place-items:center;border-radius:18px;background:rgba(255,255,255,.16);border:1px solid rgba(255,255,255,.22);backdrop-filter:blur(6px)}.merchant-shield svg{width:34px;height:34px;fill:none;stroke:#fff;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.complaint-merchant-main{min-width:0;position:relative;z-index:1}.verified-label{display:flex;align-items:center;gap:7px;color:#d8edff;font-size:12px;letter-spacing:.5px}.verified-label span{width:7px;height:7px;border-radius:50%;background:#55e2b7;box-shadow:0 0 0 4px rgba(85,226,183,.14)}
.complaint-merchant h1{margin:4px 0 6px;color:#fff;font-size:25px;overflow-wrap:anywhere}.merchant-facts{display:flex;gap:20px;flex-wrap:wrap;color:#e5f2ff;font-size:13px}.merchant-facts span{display:flex;gap:7px}.merchant-facts b{font-weight:500;color:#add5fa}.merchant-address{display:flex;align-items:flex-start;gap:6px;margin:7px 0 0;color:#d4eaff;font-size:12px}.merchant-address svg{width:15px;height:15px;flex:none;margin-top:2px;fill:none;stroke:currentColor;stroke-width:1.8}
.change-merchant{position:relative;z-index:1;height:40px;display:inline-flex;align-items:center;gap:7px;padding:0 13px;color:#fff;border:1px solid rgba(255,255,255,.34);border-radius:10px;background:rgba(255,255,255,.1);white-space:nowrap}.change-merchant:hover{color:#fff;background:rgba(255,255,255,.18)}.change-merchant svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.complaint-form{padding:0;overflow:hidden;border:0}.form-heading{display:flex;align-items:center;gap:13px;padding:24px 28px;border-bottom:1px solid #e8eef5}.form-step{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;background:#eaf3ff;color:#1670dc;font-size:13px;font-weight:800}.form-heading h2{margin:0;font-size:20px}.form-heading p{margin:1px 0 0;color:#7b899c;font-size:12px}.required-note{margin-left:auto;color:#8491a3;font-size:12px}.required-note i{color:#e5484d;font-style:normal}
.form-section{padding:25px 28px;border-bottom:1px solid #edf1f6}.form-section>h3{display:flex;align-items:center;gap:8px;margin:0 0 18px;font-size:15px}.form-section>h3:before{content:"";width:4px;height:16px;border-radius:3px;background:#1975df}.form-section>h3 small{font-size:11px;font-weight:500;color:#8492a5;background:#f0f3f7;padding:1px 7px;border-radius:10px}.complaint-grid{gap:18px 20px}.complaint-grid textarea{min-height:152px}.field-foot{display:flex;justify-content:space-between;gap:16px;margin-top:6px;color:#909dae;font-size:11px}.char-count{white-space:nowrap}
.anonymous-row{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:13px 15px;margin-bottom:18px;border:1px solid #e2eaf4;border-radius:12px;background:#f7faff}.anonymous-row b,.anonymous-row small{display:block}.anonymous-row b{font-size:13px}.anonymous-row small{color:#7f8ea1;font-size:11px;margin-top:1px}
.switch{position:relative;flex:none;width:46px;height:26px;cursor:pointer}.switch input{position:absolute;opacity:0;pointer-events:none}.switch>span{position:absolute;inset:0;border-radius:30px;background:#cdd7e3;transition:.22s}.switch>span:after{content:"";position:absolute;width:20px;height:20px;left:3px;top:3px;border-radius:50%;background:#fff;box-shadow:0 2px 5px rgba(30,47,68,.22);transition:.22s}.switch input:checked+span{background:#1875df}.switch input:checked+span:after{transform:translateX(20px)}.switch input:focus-visible+span{box-shadow:0 0 0 4px rgba(23,111,229,.15)}
.contact-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.captcha-control{display:grid;grid-template-columns:auto 1fr;align-items:center;border:1px solid var(--control-border);border-radius:11px;background:#fbfcfe;overflow:hidden;transition:.18s}.captcha-control:focus-within{border-color:var(--primary);background:#fff;box-shadow:0 0 0 4px rgba(23,111,229,.1)}.captcha-control>span{height:46px;display:flex;align-items:center;padding:0 14px;background:#eef4fb;color:#245a91;font-weight:750;white-space:nowrap}.captcha-control input{border:0;border-radius:0;box-shadow:none;background:transparent}.captcha-control input:focus{box-shadow:none}
.upload-zone{min-height:116px;padding:20px 22px;border:1.5px dashed #b9cce2;border-radius:14px;background:#f8fbff;display:flex;align-items:center;gap:16px;cursor:pointer;transition:.2s}.upload-zone:hover,.upload-zone:focus-within{border-color:#277ee4;background:#f1f7ff}.upload-input{position:absolute!important;width:1px!important;height:1px!important;min-height:0!important;opacity:0;overflow:hidden}.upload-icon{width:46px;height:46px;flex:0 0 46px;border-radius:13px;display:grid;place-items:center;color:#1874dd;background:#e2efff}.upload-icon svg{width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.upload-copy{flex:1;min-width:0}.upload-copy b,.upload-copy small{display:block}.upload-copy b{color:#24415f}.upload-copy small{margin-top:3px;color:#8190a4;font-size:11px}.upload-button{height:36px;display:inline-flex;align-items:center;padding:0 13px;border:1px solid #caddf2;border-radius:9px;background:#fff;color:#1768c8;font-weight:700;font-size:12px}.upload-selection{display:none;margin-top:9px;padding:10px 13px;border-radius:9px;background:#edf8f4;color:#14795f;font-size:12px}.upload-selection.has-files{display:block}
.privacy-panel{padding:21px 28px;background:#fafbfd;border-bottom:1px solid #edf1f6}.modern-check{display:flex;align-items:flex-start;gap:10px;cursor:pointer;color:#47576b;font-size:13px}.modern-check+.modern-check{margin-top:13px}.modern-check input{position:absolute;opacity:0;pointer-events:none}.checkmark{width:19px;height:19px;flex:0 0 19px;margin-top:1px;border:1.5px solid #aebdd0;border-radius:5px;background:#fff;position:relative;transition:.18s}.modern-check input:checked+.checkmark{border-color:#1874df;background:#1874df}.modern-check input:checked+.checkmark:after{content:"";position:absolute;width:8px;height:4px;left:4px;top:5px;border-left:2px solid #fff;border-bottom:2px solid #fff;transform:rotate(-45deg)}.modern-check input:focus-visible+.checkmark{box-shadow:0 0 0 4px rgba(23,111,229,.13)}.modern-check small{display:block;color:#8795a7;margin-top:2px}
.submit-bar{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:22px 28px}.submit-bar>div{display:flex;align-items:center;gap:10px;color:#66768a}.submit-bar>div svg{width:28px;height:28px;fill:none;stroke:#21a47f;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.submit-bar>div b,.submit-bar>div small{display:block}.submit-bar>div b{font-size:12px;color:#3c556d}.submit-bar>div small{font-size:10px}.submit-bar button{min-width:190px;height:48px;font-size:15px}.submit-bar button span{font-size:18px}
.empty-state-icon{width:64px;height:64px;border-radius:20px;display:grid;place-items:center;margin:0 auto 16px;color:#fff;background:linear-gradient(145deg,#2583ee,#0b58bc);font-size:26px;font-weight:900;box-shadow:0 9px 20px rgba(23,111,229,.22)}

/* Complete mobile adaptation */
@media(max-width:850px){
  .admin-page{padding-bottom:64px}.admin-topbar{position:sticky;top:0}.admin-sidebar{position:fixed;left:0;right:0;bottom:0;top:auto;height:64px;z-index:100;overflow-x:auto;overflow-y:hidden;background:#0755a2;box-shadow:0 -5px 18px rgba(8,57,111,.18)}.admin-sidebar nav{height:64px;padding:0;display:flex;min-width:max-content}.admin-sidebar nav a{height:64px;min-width:76px;padding:7px 11px 5px;flex-direction:column;justify-content:center;gap:2px;border:0;border-top:3px solid transparent;font-size:10px}.admin-sidebar nav a.active{border:0;border-top:3px solid #9fd4ff;background:rgba(54,153,255,.7)}.admin-sidebar nav a svg{width:20px;height:20px}.admin-content{padding:14px 12px 18px}.admin-shell{min-height:calc(100vh - 72px)}
  .merchant-topbar,.public-header{height:64px!important;min-height:64px!important;padding:0 14px!important;flex-direction:row!important;align-items:center!important}.merchant-topbar nav,.public-header nav{width:auto!important;padding:0!important;overflow:visible!important;gap:7px!important}.merchant-topbar nav>span{display:none}.public-header .brand{font-size:17px}.public-header .mini-logo{width:32px;height:32px}.public-header nav a{height:34px!important;padding:0 8px!important;font-size:12px}.public-header nav a:last-child{display:none}
  .container{width:100%;padding:0 12px;margin:16px auto}.public-container{margin-top:14px;margin-bottom:26px}.card{border-radius:14px;padding:17px}.page-head{margin-bottom:14px;gap:10px}.page-head h1,h1{font-size:22px}.page-head .actions{width:100%;margin-top:0}.page-head .actions .button{flex:1}
  input,select,textarea{font-size:16px;min-height:50px}.grid,.grid-3,.grid-4{gap:15px}.actions{gap:9px}.actions>.button,.actions>button{min-height:46px}.login-shell{margin:5vh auto}.login-shell .card{padding:25px 20px}
  .table-wrap{margin-left:-5px;margin-right:-5px;border-radius:10px}.table-wrap table{min-width:690px}.table-wrap:after{content:"可左右滑动查看完整内容";position:sticky;left:12px;display:block;width:max-content;padding:7px 0;color:#91a0b2;font-size:10px}.definition{grid-template-columns:88px minmax(0,1fr);gap:10px 12px}.definition dd{overflow-wrap:anywhere}.qr-preview{align-items:center;text-align:center}.qr-preview .actions{justify-content:center}
  .complaint-merchant{grid-template-columns:49px 1fr;padding:19px 17px;gap:12px;border-radius:15px}.merchant-shield{width:49px;height:49px;border-radius:14px}.merchant-shield svg{width:27px;height:27px}.complaint-merchant h1{font-size:20px;line-height:1.35}.merchant-facts{gap:6px 14px}.change-merchant{grid-column:1/-1;width:100%;justify-content:center;margin-top:2px;background:rgba(255,255,255,.12)}
  .complaint-form{border-radius:15px}.form-heading{padding:19px 17px}.form-heading p{display:none}.form-step{width:36px;height:36px}.required-note{font-size:11px}.form-section{padding:21px 17px}.complaint-grid,.contact-grid{grid-template-columns:1fr;gap:16px}.complaint-grid textarea{min-height:170px}.field-foot>span:first-child{max-width:75%}
  .upload-zone{min-height:150px;padding:21px 14px;flex-direction:column;text-align:center;gap:9px}.upload-copy small{max-width:310px}.upload-button{margin-top:3px}.privacy-panel{padding:19px 17px}.modern-check{font-size:12px}.submit-bar{padding:16px 17px calc(16px + env(safe-area-inset-bottom));flex-direction:column}.submit-bar>div{width:100%}.submit-bar button{width:100%;height:52px}.submit-bar>div small{font-size:9px}
  .metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.metric{padding:14px}.metric b{font-size:23px}.toolbar{display:grid;grid-template-columns:1fr}.toolbar input,.toolbar select,.toolbar .grow{width:100%;min-width:0}.toolbar button,.toolbar .button{width:100%}
}
@media(max-width:480px){
  .admin-topbar{height:64px}.admin-shell{min-height:calc(100vh - 64px)}.admin-brand b{font-size:15px}.admin-emblem{width:38px;height:38px;flex-basis:38px}.admin-account{display:none}.admin-topbar{grid-template-columns:1fr}.admin-sidebar nav a{min-width:70px}.admin-content{padding-left:10px;padding-right:10px}.stat-grid{grid-template-columns:1fr 1fr}.stat-card{padding:11px 9px}.stat-card small{font-size:12px}.stat-card b{font-size:22px}.analytics-grid .card{padding:14px}.dashboard-welcome h1{font-size:20px}
  .public-header .brand{font-size:15px}.public-header .brand .mini-logo{width:30px;height:30px}.public-header nav a{padding:0 6px!important}.public-container{padding:0 10px}.complaint-merchant{padding:17px 14px}.complaint-merchant h1{font-size:18px}.verified-label,.merchant-facts,.merchant-address{font-size:11px}.form-heading,.form-section,.privacy-panel,.submit-bar{padding-left:15px;padding-right:15px}.form-heading h2{font-size:18px}.required-note{margin-left:auto}.upload-copy small{font-size:10px}.hero{padding:31px 14px}.hero .actions{flex-direction:column}.hero .actions .button{width:100%}.complaint-no{font-size:17px;overflow-wrap:anywhere}
}
.modern-check input{width:1px!important;height:1px!important;min-height:0!important;margin:0!important;overflow:hidden!important}
.admin-sidebar{scrollbar-width:none}.admin-sidebar::-webkit-scrollbar{display:none}

/* Styled second-step confirmation */
.confirm-dialog{width:min(440px,calc(100vw - 32px));margin:auto;padding:28px;border:0;border-radius:18px;background:#fff;color:var(--text);box-shadow:0 24px 70px rgba(10,38,77,.28);overflow:visible}.confirm-dialog::backdrop{background:rgba(10,27,50,.48);backdrop-filter:blur(3px)}
.confirm-dialog-icon{width:50px;height:50px;display:grid;place-items:center;margin:0 auto 15px;border-radius:16px;background:#eaf3ff;color:#176fe5;font-size:24px;font-weight:850}.confirm-dialog.danger .confirm-dialog-icon{background:#ffebeb;color:#d9363e}.confirm-dialog-copy{text-align:center}.confirm-dialog-copy h2{margin:0 0 8px;font-size:20px}.confirm-dialog-copy p{margin:0;color:#67778b;line-height:1.75;overflow-wrap:anywhere}.confirm-dialog-actions{display:grid;grid-template-columns:1fr 1fr;gap:11px;margin-top:23px}.confirm-dialog-actions button{width:100%;height:46px}.confirm-dialog.danger .confirm-submit{background:linear-gradient(135deg,#ee5259,#c92f37);box-shadow:0 5px 14px rgba(217,54,62,.18)}
.complaint-actions-card .actions button{min-width:112px}.complaint-close-actions{padding-top:16px;border-top:1px solid #edf1f6}
.filter-check{display:flex;align-items:center;gap:6px;white-space:nowrap;color:#4b5d74}.filter-check input{width:auto;min-height:0}.pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:15px;color:var(--muted)}.pagination>div{display:flex;gap:8px}.qr-row-actions{display:flex;flex-direction:column;align-items:flex-start;gap:7px}.qr-row-actions form{display:flex;align-items:center;gap:6px;margin:0}.qr-row-actions input{width:145px;min-height:34px;padding:6px 8px;font-size:12px}
.pre-wrap{white-space:pre-wrap;overflow-wrap:anywhere}.result-panel{margin-top:18px;padding:15px 17px;border-radius:10px;background:#edf4fd;border:1px solid #cbdcf1}.result-panel p{margin:6px 0 0}.result-panel small{display:block;margin-top:7px;color:var(--muted)}.result-panel.success{background:#eaf9f3;border-color:#a9dfca}.result-panel.danger{background:#fff1f1;border-color:#efb8ba}.feedback-card{max-width:820px}.rating-options{display:flex;flex-wrap:wrap;gap:9px;margin:9px 0 16px}.rating-options label{cursor:pointer}.rating-options input{position:absolute;opacity:0;width:1px;min-height:0}.rating-options span{display:block;min-width:58px;padding:9px 12px;border:1px solid #cbd8e7;border-radius:8px;text-align:center;background:#fff}.rating-options input:checked+span{color:#fff;border-color:#176fe5;background:#176fe5;box-shadow:0 4px 10px rgba(23,111,229,.2)}.feedback-complete{padding:16px;border-radius:10px;background:#eaf9f3;color:#087253}.feedback-complete b,.feedback-complete span{display:block}.feedback-complete b{font-size:20px}.feedback-complete p{margin-bottom:0;color:#354d47}

/* Keep the dark topbar search readable in every control state. */
.admin-global-search input,.admin-global-search input:hover,.admin-global-search input:focus,.admin-global-search input:active{background:transparent!important;color:#fff!important;border:0!important;box-shadow:none!important;caret-color:#fff}
.admin-global-search input::placeholder{color:#d7e9ff!important}
.admin-global-search input:-webkit-autofill,.admin-global-search input:-webkit-autofill:hover,.admin-global-search input:-webkit-autofill:focus{-webkit-text-fill-color:#fff!important;caret-color:#fff;transition:background-color 9999s ease-out 0s;box-shadow:0 0 0 1000px transparent inset!important}

/* Complaint workflow progress */
.workflow-strip{display:grid;grid-template-columns:minmax(105px,1fr) 24px minmax(105px,1fr) 24px minmax(105px,1fr) 24px minmax(105px,1fr) 24px minmax(105px,1fr);align-items:center;gap:7px;margin:0 0 16px;padding:15px 17px;border:1px solid #dfe8f3;border-radius:16px;background:#fff;box-shadow:var(--shadow)}
.workflow-strip span{min-height:42px;display:flex;align-items:center;justify-content:center;padding:8px 12px;border:1px solid #e0e7f0;border-radius:11px;background:#f4f7fa;color:#8190a3;font-weight:700;text-align:center;white-space:nowrap}
.workflow-strip span.done{border-color:#bcd9f8;background:#eaf4ff;color:#1768c8}
.workflow-strip span.current{border-color:#176fe5;background:linear-gradient(135deg,#2585f4,#1166d5);color:#fff;box-shadow:0 6px 15px rgba(23,111,229,.2)}
.workflow-strip i{color:#9cabbc;font-size:18px;font-style:normal;text-align:center}
.workflow-strip.terminal{display:flex}.workflow-strip.terminal span{width:100%;max-width:360px;margin:auto}
@media(max-width:980px){.workflow-strip{display:flex;overflow-x:auto;gap:7px;padding:12px;scroll-snap-type:x proximity;scrollbar-width:thin}.workflow-strip span{min-width:112px;scroll-snap-align:start}.workflow-strip i{min-width:18px;align-self:center}.workflow-strip.terminal{overflow:visible}.workflow-strip.terminal span{max-width:none}}
@media(max-width:600px){.confirm-dialog{padding:23px 18px;border-radius:16px}.confirm-dialog-actions{grid-template-columns:1fr}.confirm-dialog-actions .confirm-submit{grid-row:1}.confirm-dialog-actions .confirm-cancel{grid-row:2}.complaint-actions-card .actions{display:grid;grid-template-columns:1fr 1fr}.complaint-actions-card .actions button{width:100%;min-width:0;padding-left:10px;padding-right:10px}.complaint-detail-grid{grid-template-columns:1fr}}